POLICIES

Including Cancellations, Rescheduling and Procedures

PLEASE READ ALL POLICIES BEFORE BOOKING AN APPOINTMENT!!

If you have any questions, please reach out via text message or contact form

We operate by APPOINTMENT ONLY and request ALL new bookings go through the online booking system. This is crucial because the site is designed for you to see all of the important information before scheduling a service.

A NON-REFUNDABLE deposit is required at time of booking to secure your appointment time The deposit will be applied towards the cost of your appointment.

Upon booking, you'll receive an email with FAQS and Risk/Complications. 

PLEASE READ THIS EMAIL THROUGHLY.

CANCELLATION / RESCHEDULING / LATE 

• If you cancel or reschedule 24 hours prior to your scheduled appointment time, your deposit can be transferred one time before another deposit is required.
• If you cancel or reschedule within 24 hours of your scheduled appointment, your deposit is forfeited and a new deposit is required upon booking another appointment.
• In the event of a no call/no show, the deposit will be forfeited as compensation for our time

We understand that unavoidable circumstances arise, and appointments have to be cancelled or rescheduled. Please text 405-345-1126 or email smilesofroyalty@yahoo.com if you are unable to cancel through our booking system.

LATE ARRIVALS

We have a 10 minute late policy/grace period on all tooth gem and teeth whitening services. 

If you are going to be late please call or text 405-345-1126 and let us know. If your over 10 minutes late appointment will be rescheduled.

TRAVEL FEE & POLICY

Travel Fee: A starting fee of $15 applies to all mobile services within a 30-mile radius.

Comfort Policy: I reserve the right to cancel the appointment if I feel uncomfortable at any point.

Client Responsibilities: 

1. Pet Policy: Please ensure that all pets are put away during the appointment

2. Setup Area: The room or area where the service will be provided must be prepared for equipment setup

3. Safety Requirements: No additional people should be in the room during the appointment, as I operate a blue light, and protective glasses are only available for myself and the client.

Your cooperation is greatly appreciated to ensure a smooth and safe service! 

3 MONTH GUARANTEE

Crystals

We are committed to providing the best for your new jewels and provide all the knowledge you need to care for them. For this reason, should your crystals de-bond within the first 12 weeks (which can happen sometimes!) we will re-fit the gem free of charge.

Gold Charms

If you are unable to retrieve your gold piece and lose it, we will not be able to cover the cost of a new piece of gold, so this will be chargeable at your appointment. Only the cost of fitting your gold will be covered under the 3 Month Guarantee. 
 

AGE IDENTIFICATION REQUIREMENTS

If you are under the age of 18 you must have your parent with a valid state issued ID or your legal guardian with court guardianship paperwork. *NO EXCEPTIONS* No grandparents, aunts, uncles, older brothers and sisters are not allowed to sign for anyone under 18

 APPOINTMENT INFO

• Please do not bring any children unless they are the one receiving services
• No guests
• If you and a friend scheduled a duo appointment, please contact us at 405-345-1126.

SPECIALS & DISCOUNTS

Discounts cannot be stacked on top of each other.

(example: if we have a special for a specific amount off and offer a discount for 1st time clients, you can only pick one of them to be applied to service)

If you have any questions, please do not hesitate to reach out to us Thank you for understanding.

Text: 405-345-1126

Email: smilesofroyalty@yahoo.com